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Donors can’t complete checkout

Stripe, unpublished widgets, and paused fundraising.

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Written by Antonio Ryckman

Work through this list:

  1. Payments — charges and payouts enabled? Continue Stripe onboarding if not.

  2. Widget — linked to a campaign and saved?

  3. Campaign / widget fundraising — not paused?

  4. Plan / Stripe mode — if you connected Stripe test mode, live cards will fail. Connect a live account for production.

  5. Amount — ACH widgets enforce a minimum (default $500). Card forms need a valid amount.

  6. Browser — try another device; some banks decline repeated test cards.

Failed attempts appear under Donations (failed/pending) and in Reports → Failed / pending donations. Open the gift for the status Stripe returned.

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