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Donation confirmation emails

Customize the receipt donors get after a completed gift.

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Written by Antonio Ryckman

Go to Emails → Confirmation.

You can set:

  • Subject line — merge tags: {{orgName}}, {{campaignTitle}}, {{amount}}, {{donorFirstName}}

  • Accent color — matches your brand in the receipt layout

Preview the message on that page, then send a test to yourself. Confirmations go out after a gift completes, using your SMTP from address.

If tests arrive but live donors do not, check spam, the from domain, and Emails aren’t sending.

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